Subsystems
Web platform
molixa.app frontend, tool pages, dashboard, auth.
Tool API
Stateless AI routing layer, rate limiting, request proxying.
Molixa AI - Reasoning
Used by AI Detector, Math Solver Teacher mode, complex code explanation.
Molixa AI - Writing
Used by most AI tools for fast inference. High throughput, free-tier friendly.
Molixa AI - Failover
Auto-failover when the primary AI path is rate-limited or unavailable.
Postgres database
Account data, brand voice profiles, subscription state. Hetzner Frankfurt.
SLA targets
| Tier | Uptime SLA | Support response |
|---|---|---|
| Free | Best-effort | Best-effort, typically 48h |
| Premium | 99.5% | 24 business hours |
| Team | 99.95% | 4 business hours |
Recent incidents
Primary AI path daily quota briefly exhausted
Free-tier daily quota on the primary writing path was reached around 11:00 UTC due to test traffic during deployment. Auto-failover to the secondary path kicked in. No user-facing tool failures. Resolved when the daily quota reset at 00:00 UTC the next day. We have since upgraded the underlying capacity to remove the cap.
Brief AI key drop after deploy
After one deploy the runtime did not pick up its credentials, causing AI Detector to return empty results for ~3 minutes. Fixed by a full process cycle. We have since hardened the deploy pipeline to prevent recurrence.
Hetzner network maintenance (planned)
12-minute maintenance window on Hetzner network at 02:00 UTC. Site returned 502 during the window. Restored automatically. Notification sent to subscribers 7 days in advance.
Get notified
Major incidents are announced on @molixa and via email to all account holders. Premium users get priority email alerts within 5 minutes of incident detection.
Reporting an issue we have not caught? Email [email protected] with the tool, the URL, and a screenshot if you can.